Refunds &Cancellation.

KODEO is a digital service delivered entirely over the internet. There is nothing to ship.

Paid features are unlocked immediately after your payment is confirmed by Cashfree — usually within a minute of approving the mandate. You get a confirmation email with a PDF receipt, and the plan appears under Billing in the app.

The workspace owner can cancel at any time from Billing → Cancel plan. No phone call, no email required.

• The recurring mandate is stopped with Cashfree straight away, so no further amount can be debited.
• You keep every paid feature until the end of the period you have already paid for.
• At the end of that period the workspace moves to the Free plan. Nothing is deleted — projects and members stay.
• You can resume before the period ends; we only run a ₹1 verification, which is refunded automatically.

Because you keep access for the period you paid for, we do not refund the remaining days of that month by default. See below for when we do refund.

We want you to pay only for what you actually use. We refund in full in these situations:

• Accidental or duplicate charge — for example the same plan charged twice. Full refund, always.
• You were charged after cancelling — full refund of that charge.
• A serious fault we could not fix — if the service was substantially unusable for a significant part of your billing period, we refund that period.
• Within 7 days of your first payment on a workspace — if KODEO is not for you, write to us for a full refund of that first month.

We generally do not refund a month that has been used, a renewal you forgot to cancel before the renewal date (we will cancel it for the future), or add-on balances that have already been consumed.

Add-ons (extra runtime hours or storage) are one-time purchases that never expire. Unused add-on balances can be refunded within 7 days of purchase if none of it has been used.

Plan changes are handled with credit rather than refunds: when you switch plan or change seats, the unused part of your current month is credited against the new plan, so you only pay the difference. Prices are on the pricing page (₹499 per month for Pro, ₹399 per seat per month for Team).

Email billing@kodeo.website from the address on the account with:

• the receipt number (for example KDO-2026-001001);
• the workspace name;
• a line about what went wrong.

We reply within 2 working days and, if approved, send the refund to the original payment method through Cashfree. It reaches you in about 5–7 working days, depending on your bank.

If a renewal fails, Cashfree retries automatically and we email you. Your plan keeps working for a 7-day grace period; after that the workspace moves to Free. You can restore it any time by updating the payment method.

If money left your account but your plan did not activate, do not worry and do not pay again — write to us with the Cashfree reference. Either it confirms automatically, or we refund it in full.

Please contact us before raising a chargeback with your bank; it is almost always faster to resolve directly.

Billing questions: billing@kodeo.website · Everything else: support@kodeo.website · Phone: +91 70142 70168. Full details on our contact page.